A New Retail Reality
Navigating an Industry in Flux
> How the Retail Industry Is Structured
> What Retail Was and Is Becoming
> New Shopping Realities
A New Mindset
Leading and Managing Retail in a Digital World
> Retail Leadership in a Digital World
> How Stores and eCommerce coexist
> Managing Retail Transformation
> How Retail Merchandising Changes
Retails’ Endless Disruption
The Trust and Value Principles
> New Retail Proposition
> How to Compete in an Unforgiving Landscape
> Building Superior Competitive Advantage
Kahn Retailing Success Matrix
> Amazon and other Disruptor Strategies
> Large Legacy Retailer Responses
> Direct to Consumer Brand Strategies
> Customer Experience Strategies
New Customer Decision Process
Changes in the Retail Environment
> When and How Consumers Shop Today
> When they Choose to Buy or Repurchase
> Key Industry Changes Creating New Shopper Behavior
Impact of Visual Choice in New Retail
New Shopping Journey Goals
> Changes in Visual Search
> Visual Assortment: Too Much Choice? How to Manage
> Perceived Variety vs Actual Variety
New Measures
Business performance in a Digital Retail
> Digital Influence on Performance, Profitability, Cost Structure and Decision-Making
> Financial and Operations Metrics
> How traditional Retail Processes Transform
Customer-Centric Strategy
Maximize Customer Value
> Customer Acquisition, Retention and Development Tactics
> The Impact of Data and Analytics in Customer Centricity
> Optimize Customer Lifetime Value
The Positive Retail Leader
Leading Through “Positive Deviance”
> What “Positive” Means and Why it Matters in New Retail
> Create a Strength-based, High Performance Environment
> Build Your Positive Organization
Accelerate Deep Change
Adapting to the New Environment
> Choose Deep Change or Allow Slow Death?
> Energy Network Maps - Building a New Culture of Engagement
> Energizing and Fostering Positive Change to Cope with Market Disruption
Omni Channel
Managing Omni-channel
> Strategies to Meet New Customer Expectations
> Differentiate and Maximize Omni-Channel Customer Experience
> Optimize Supply Chain and Distribution in Multiple Channels
> Manage Omni-channel P&L & Business Drivers
Taking Action
Personal Change Commitment
> Team Case Study Project
> Synthesize Key Lessons and Insights into an Individualized Plan
> Build an Action Plan to Become a Growth Minded Leader